Linear Recruitment limited - Building relationships, constructing careers

Description

Our Client is one of the leading Maintenance and FM provider of Residential properties in the UK. This opportunity provides an excellent career path to the right candidate and if successful can spring on further more lucrative opportunities.

To manage the day-to-day operation of a contract valued at approximately £2.2 million pounds per annum. Controlling all elements of the contract, including budgeting and cost control, client liaison. To manage an office team, an operative team comprising Supervisors, directly employed operatives, sub contractors.

Regular liaison with the client and agents of the client to ensure clarity and consistency of communications and the speedy resolution of issues thus ensuring a strong working partnership.

Production of reports on cost and progress, customer service, response levels etc for Head Office and clients on a regular basis.

Management and control of all expenses generated by the branch in the operation of the contract, liaising with Head Office where necessary for authority to purchase certain items.

Recruitment and induction of all employees, including organization and implementation of job training for all new staff, and the development and coaching of existing staff via an annual appraisal system to maximize employee potential and aid retention, ensuring a stable and effective working team.

Management of all employee relations issues arising in the branch, with the support of the Personnel Manager, including counseling, grievance and disciplinary issues, both informal and formal, issues of capability, and dismissal. Ensuring at all times that consistency; fairness and employment legislation are applied.

Full and current working knowledge of the roles and duties of the key branch members, so as to be able and prepared to undertake their workload as required during periods of holiday, sickness, or in between appointments.
To undertake any other duties as required by the Company from time to time. If these duties are of a greater level of responsibility or skill than those required in the post, then full training and appropriate supervision will be provided.
the delivery of an excellent customer focused, cost effective service within the contractual boundaries of the contract.

Responsible for timely and accurate invoicing of the client, overhead and cost control of the projects including salaries, vehicles, equipment and tools, stock and petty cash. Management of operatives so as to minimize default notices and penalties and to ensure high levels of customer service so as to achieve annual contract bonus.

In person with Client and Agents of the Client, branch staff and operatives, Head Office staff, other branch managers, employees from other companies within Mears Group plc. Tenants of the Client.

By telephone, fax, email, and correspondence with the Client and Agents of the Client, suppliers, sub contractors, tenants of the Client, other branches, and members of the general public.

Allocation of workload and duties between the supervisors and other office staff to ensure that at all times the correct priorities are maintained and that issues and problems within the branch are dealt with in an effective and efficient way.

Continuous planning and strategic overview of the contract to ensure that at all times the Company are fulfilling the requirements of the contract.

Current knowledge of response repairs and void maintenance work, health and safety legislation and practical considerations. Knowledge of the operation and management of contracts. Knowledge of financial management techniques, branch management and IT systems

Minimum of 7 years practical experience, preferable in either a response repairs and/or void maintenance operation.

Management experience in a similar operation.

Man-management experience with both operative and office staff
Experience of working with computerised systems
Trade related HNC/HND qualification
Appropriate trade skills. Financial and budgetary control IT – Word processing (word, for Windows), spreadsheet (Excel), database entry, costing systems. Use of general office equipment
Ability to communicate and build relationships with Clients, Agents, employees and suppliers, both verbally and in writing

Desirable
Experience of working in partnership with a Local Authority client.
Competencies
Strong communications and interpersonal skills
Commitment and Drive
Sound decision making skills
Ability to develop self and others
Judgment and Decision making ability
Organisational skills


Send CV to euanboyd@linearrecruitment.co.uk